Return & Exchanges

Brazen specializes in helping customers find the perfect fit. If your bra isn't a perfect fit contact us for advice!

Most items are eligible for refunds. Please see restrictions below

Return Eligibility:

The following items cannot be returned. These items are not eligible for refund, exchange or store credit.

  • Sale items.
  • All underwear.
  • Any item with crotch area (teddies, shapers, hosiery, bodysuits)
  • Gift Certificates.
  • Items without manufacturer tags.
  • Visibly worn, washed or soiled items.
How to Return: Please email us for returns

Ship the item/s with the tags in original packaging to:
You will receive an automated email when your return package is received.

Refunds: refunds can only be processed to the original credit card used. Refunds will be processed up to two weeks from the date we receive your returned package.

Exchanges: returns for exchange will be refunded back to the original method of payment. A new order will be placed on your behalf. The card on file will be charged for the new merchandise and any additional value greater than the returned item(s). Customers may be contacted for payment information to complete the exchange.

Return Shipping Costs:

The customer is responsible for shipping any return items back to Brazen Lingerie.

You may send the return with the shipping company of your choice. We recommend shipping returns via a pre-paid method with tracking included, such as USPS, UPS, or FedEx.

In the rare event that you receive incorrect, damaged or defective merchandise, please contact us. We will cover all shipping costs for the original and replacement items if the item is verified to be damaged, defective or shipped incorrectly. Shipping refund requests must be approved by Brazen Lingerie. Customers must report the problem within 7business daysfrom the date the merchandise was delivered.

Important Information About Returning Undergarments

We reserves the right to refuse any item that does not meet health and hygiene regulations. Due to the intimate nature of our products, all returned merchandise must be in clean, brand new condition. Items with any signs of wear or unreported damage will be refused and shipped back to the customer.

To ensure full credit and to keep items in returnable condition, please review the following:

  • Do not wear perfume, powder or deodorant while trying on items, as they may stain the undergarment.
  • Do not smoke while trying on items. Items returned with strong odors may be refused or professional cleaning costs may be deducted from your refund, exchange or store credit.
  • Use nursing pads when trying on nursing bras to prevent damage.
  • Do not wash any item. Items showing signs of wash or smelling of detergent will be refused and shipped back to the customer.
  • Do not bend or fold the boning of long line, corset or bustier items when packing.
  • Manufacturer tags must still be attached to all returned items.
Late Returns not accepted.
Exchange Information:

Brazen specializes in helping customers find the perfect fit. If your bra isn't quite right, we encourage you to contact us for advice!

Brazen cannot guarantee items requested for exchange will be in-stock. You will be notified via email if requested items are no longer available or on backorder.

Need Additional Help?

Have additional questions or need advice? Call Brazen Lingerie (212)567-5563.