Return & Exchanges
Brazen specializes in helping customers find the perfect fit. If your bra isn't a
perfect fit contact us for advice!
Most items are eligible for refunds. Please see restrictions
The following items cannot be returned. These items are not eligible for refund,
exchange or store credit.
- Any item
with crotch area (teddies, shapers, hosiery, bodysuits)
without manufacturer tags.
worn, washed or soiled items.
How to Return: Please email us for returns
the item/s with the tags in original packaging to:
You will receive an automated email when your return package is
Refunds: refunds can only be processed to the
original credit card used. Refunds will be processed up to two weeks from the date we receive your returned
Exchanges: returns for exchange will be refunded
back to the original method of payment. A new order will be placed on your behalf. The card on file will be charged
for the new merchandise and any additional value greater than the returned item(s). Customers may be contacted for
payment information to complete the exchange.
Return Shipping Costs:
The customer is responsible for shipping any return items back to Brazen
You may send the return with the shipping company of your choice. We recommend shipping returns
via a pre-paid method with tracking included, such as USPS, UPS, or
In the rare event
that you receive incorrect, damaged or defective merchandise, please contact us. We will cover all shipping
costs for the original and replacement items if the item is verified to be damaged, defective or shipped
incorrectly. Shipping refund requests must be approved by Brazen Lingerie. Customers must report the problem
within 7business daysfrom the date
the merchandise was delivered.
Important Information About Returning Undergarments
the right to refuse any item that does not meet health and hygiene regulations. Due to the intimate nature of our products, all returned merchandise must be in clean,
brand new condition. Items with any signs of wear or unreported damage will be refused and shipped back to the
To ensure full credit and to keep items in returnable condition, please review the
- Do not
wear perfume, powder or deodorant while trying on items, as they may stain the
- Do not
smoke while trying on items. Items returned with strong odors may be refused or professional cleaning costs
may be deducted from your refund, exchange or store credit.
nursing pads when trying on nursing bras to prevent damage.
not wash any item. Items showing signs of wash or smelling of
detergent will be refused and shipped back to the customer.
- Do not
bend or fold the boning of long line, corset or bustier items when packing.
- Manufacturer tags must still be attached to all returned items.
Late Returns not accepted.
Brazen specializes in helping customers find the perfect fit. If your bra isn't quite
right, we encourage you to contact us for advice!
Brazen cannot guarantee items requested for exchange will be in-stock. You will be
notified via email if requested items are no longer available or on backorder.
Need Additional Help?
Have additional questions or
need advice? Call Brazen Lingerie (212)567-5563.