Brazen specializes in helping customers find the
perfect fit. If your bra isn't a perfect fit contact us for advice!
Most items are eligible for refunds. Please see
The following items cannot be returned. These
items are not eligible for refund, exchange or store credit.
- Sale items.
- All underwear.
- Any item with crotch area (teddies,
shapers, hosiery, bodysuits)
- Gift Certificates.
- Items without manufacturer
- Visibly worn, washed or soiled
How to Return: Please email us for
Ship the item/s with the tags in original
You will receive an automated email when your return package is
Refunds: refunds can only be processed to the original credit card used. Refunds will be processed
up to two weeks from the date we receive your returned package.
Exchanges: returns for exchange will be refunded back to the original method of payment. A new order
will be placed on your behalf. The card on file will be charged for the new merchandise and any additional value
greater than the returned item(s). Customers may be contacted for payment information to complete the
The customer is responsible for shipping any return items back to Brazen
You may send the
return with the shipping company of your choice. We recommend shipping returns via a pre-paid method with tracking
included, such as USPS, UPS, or FedEx.
In the rare event that you receive incorrect,
damaged or defective merchandise, please contact us. We will cover all shipping costs for the original and
replacement items if the item is verified to be damaged, defective or shipped incorrectly. Shipping refund requests
must be approved by Brazen Lingerie. Customers must report the problem within 7business daysfrom the date the merchandise was
Important Information About
We reserves the right to refuse any item
that does not meet health and hygiene regulations. Due to the
intimate nature of our products, all returned merchandise must be in clean, brand new condition. Items with any
signs of wear or unreported damage will be refused and shipped back to the customer.
To ensure full credit and to keep items in
returnable condition, please review the following:
- Do not wear perfume, powder or
deodorant while trying on items, as they may stain the undergarment.
- Do not smoke while trying on items.
Items returned with strong odors may be refused or professional cleaning costs may be deducted from your
refund, exchange or store credit.
- Use nursing pads when trying on
nursing bras to prevent damage.
- Do not wash any
item. Items showing signs of wash or smelling of detergent
will be refused and shipped back to the customer.
- Do not bend or fold the boning of
long line, corset or bustier items when packing.
- Manufacturer tags must still be
attached to all returned items.
Late Returns not
Brazen specializes in helping customers find the perfect
fit. If your bra isn't quite right, we encourage you to contact us for advice!
Brazen cannot guarantee items requested for
exchange will be in-stock. You will be notified via email if requested items are no longer available or on
Have additional questions or need advice? Call Brazen